Returns & Refunds Policy
Please read the following carefully, then send us a refund request by creating a ticket in the support section.
Requests for Refund must be clear and acceptable:
√ Before you buy, be sure to order a free trial account HERE.
√ If your internet speed is slow, you will not be able to see and use our BTC IPTV services and then request a refund.
√ The big BTC IPTV team is always ready to respond 24 hours a day, seven days a week, and if you can’t set up the BTC IPTV service on the devices you have for any reason, it won’t include refunds. Please see and learn the necessary tutorials on setting up IPTV.
√ If you made a mistake in choosing the service and completed the payment, you can find a ticket in the support chat then our support team will review it and accept and do the refund. ;
√ Payment error; this means that you want to buy a 3-month service and have mistakenly chosen and paid for a year or less.
√ If your account expires 7 days later, the refund request will not be accepted.
Our Technical Support Team is always eager to assist you and deliver highly professional support in a timely manner. Thank you for for your interest.
