Our Refund Policy

Thank you for choosing IPTV 4K. We strive to provide high-quality services and ensure customer satisfaction. If you are not completely satisfied with your purchase, we offer a 3-day money-back guarantee. Please review the terms and conditions of our refund policy below.

1. Eligibility for Refund

To be eligible for a refund, you must meet the following conditions:

  • Your refund request must be made within 3 calendar days of your initial purchase.

  • You must provide proof of purchase (e.g., order number, transaction ID).

  • The service must not have been used excessively or abused during the refund period.

2. Non-Refundable Items

The following items or circumstances are not eligible for a refund:

  • Refund requests made after the 3-day period.

  • Services that have been used excessively or abused during the refund period.

  • Any additional fees (e.g., transaction fees, taxes) that are not part of the original purchase price.

3. How to Request a Refund

To request a refund, please follow these steps:

  1. Contact our support team at support@btc-iptv.com within 3 days of your purchase.

  2. Provide your order number, transaction ID, and a brief explanation of why you are requesting a refund.

  3. Our team will review your request and notify you of the approval or rejection of your refund.

4. Refund Processing

If your refund request is approved:

  • Refunds will be processed within 7-10 business days.

  • The refund will be issued to the original payment method used during the purchase.

  • Please note that it may take additional time for the refund to appear in your account, depending on your payment provider.

5. Cancellation of Service

If you cancel your service during the refund period, your access to the service will be terminated immediately upon cancellation. You will no longer be able to use the service after the refund is processed.

6. Changes to This Refund Policy

We reserve the right to modify this refund policy at any time. Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this policy periodically.

7. Contact Us

If you have any questions or concerns about this refund policy, please contact us at:
Email: support@btc-iptv.com